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STARTING YOUR ITALY
TRIP RIGHT!
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Ciampino airport management,
RyanAir and easyJet have pathetic flight information systems.
Sometimes flights show as landed in Rome when they have not even left
London. We request that you call or TEXT SMS MESSAGE US AT 0039 338
742 5100 if your flight is delayed more than 20 minutes, or if it is
cancelled.
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If you arrive by ship, our Port of Call driver will wait
near the bottom of the gangway steps. If possible, separate
from the crowd and move toward the front of the ship. He will hold up a
card with your name on it.
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Hundreds of people will exit
the ship when you dock and it can be chaotic. If you are
arriving on a ship, we request you talk with the purser's desk the day
before to get an idea when you will be allowed to exit, and if
possible notify us of that time. Otherwise we will be there at
the previously agreed upon time.
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If you are taking the train,
be aware there are several "Rome" stations on major routes
into the city. You should exit at Roma Termini, the end of most
trains into Rome. Wait at the front of the train, next to the
locomotive.
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Before your arrival in Italy,
we will provide you with the name and mobile number of your Rome Limo driver. We suggest you bring his phone number with you when you
come. If you have a triband/
trimode cell phone, we suggest you bring it to Italy. It will
work here. Check with your cellular provider for details.
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Most customers take a number
of different flights, even changing carriers, before actually arriving in Italy. Please verify the ACTUAL FLIGHT NUMBER
and AIRLINE NAME for plane that will
physically arrive in Italy.
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There are two airports near
Rome. The main airport for most airlines is Fiumincio/FCO/Leonardo
da Vinci. The other is Ciampino, used by RyanAir, Easy Jet and private
planes. Please verify your arrival airport.
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There is only one Rome cruise
ship port, the seaside town of Civitavecchia. It is about
1.5 hours outside of
Rome. There is only one port that services Naples, it is near
the center of that city. There is not an actual port in Sorrento,
rather cruise ships will tender you to a dock in the center of town.
Florence is serviced by the port of Livorno, about 1.5 hours away from
city center.
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We suggest you talk to your
Rome Limo coordinator driver about our other programs, including Rome Tours,
Vatican Tours and Rome Sightseeing including Sparkling Rome by Nite.
Call Italy 334 379 4127 from anywhere in Italy.
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TERMS &
CONDITIONS
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Our wait policy: we allow a free 1 hour
grace waiting period at the airport following scheduled arrival of
your flight or agreed upon pickup time at any port, airport or hotel. After that, we retain the option of charging a 30 euro
waiting fee per hour during the day, and 40 euros per hour after 8pm
and 50 euros per hour after midnight.
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Our pricing is in euros,
but we reserve the right to process your credit card and payments at
our banks in the USA, UK, Germany or Italy as we choose and without
notice to you, at the appropriate exchange rate. Cash is only accepted in advance, at any
Bank of America or HSBC Bank branches. Checks accepted in
advance at the same banks.
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Using credit cards in
Europe is expensive. Our credit card company charges 5%, and
your credit card company will also charge you additional fees.
We have no control over these fees. If you wish to avoid them,
we suggest prepayment to our American or UK banks directly. Contact
us for details.
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Please keep in mind that
Italy is not up to American and British standards of organization
and efficiency. In fact, in many respects its infrastructure
is on the par
with Mexico. We cannot be responsible or will we be liable for service
difficulties due to
the operations of the airport, port, museums, etc. or because of traffic
or weather conditions, or the imposition of security alerts,
checkpoints, etc. which may impinge upon the level of service we are able to
provide to you.
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We reserve the right to
apply surcharges for Sunday service, service after 8pm and before 6
am, extended service and service with premium vehicles (when requested by the client)
such as S-class and stretch limousines. We also reserve the
right to apply a same-day booking surcharge for orders with less
than 2 hours notice to us. Processing fees apply
to all orders.
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Touring is charged on
an hourly basis for the first five hours. Above that,
the rate is calculated on a half hourly basis. Our standard
tour guide rate is 64.99 euros per hour for up to 4 persons; 69.99
euros for 4-8. Plus tax. Larger groups, please contact our group
department.
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We are providing private transportation: tour guides,
entrance fees, meals, tourist and port fees and tax is extra.
Our standard driver and vehicle rate is 64.99 euros per hour for a
sedan; 69.99 euros for touring van. Plus tax. Larger vehicles,
please contact our group department.
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Rome Limo recommended vehicles: for
airport and Rome port transfer in our SUV's or Mercedes limousines we have a limit
of at most 3 adults + 1 child. For more people, we retain the
option of providing a luxury van at an appropriate rate. See
our pricing page. For touring without luggage, a sedan can be
used for up to four adults.
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We have a 24 hour
cancellation policy, or less at our discretion. However, if
a driver has already been dispatched to meet you when we learn of
the situation, there is no refund.
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We reserve the right to a 4
hour minimum for Rome limo touring and Rome sightseeing, at our
discretion and with proper notice to our customers. Discount
Vouchers are not refundable except at the discretion of the company.
No-shows or missing any portion of a series of bookings can result
in voiding of any discounts.
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To cover the high cost of
handling international orders from outside Italy, we add a fee for
all services booked. Basic processing fee: one way airport,
4.99 euros; port and touring, 14.99 euros per each tour service ordered.
Escorted overnight group touring, 29.99 euros processing.
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